Thank you for shopping with us. We are committed to delivering your wooden sculptures safely and efficiently. Please review our Shipping Policy below.
If you have any questions regarding your shipment, please contact us at [email protected].
Order Processing
- Orders are processed within 1–3 business days after payment has been successfully received.
- Orders are processed Monday through Friday, excluding weekends and public holidays.
- During peak shopping seasons or promotional events, processing times may be slightly longer.
Once your order has been processed, you will receive a confirmation email with shipping information.
Shipping Time
Estimated delivery times vary depending on your location.
- United States: 5–10 business days
- Canada: 7–15 business days
- Europe: 7–15 business days
- Australia & New Zealand: 7–15 business days
- Other International Destinations: 10–20 business days
Please note these are estimated delivery times and are not guaranteed.
Shipping Fees
Shipping charges are calculated during checkout based on your delivery location and selected shipping method.
From time to time, we may offer free shipping promotions on qualifying orders.
Order Tracking
When your order has been shipped, you will receive a shipping confirmation email containing tracking information, when available.
Please allow 24–48 hours for tracking information to become active.
Delivery Delays
Unexpected delays may occur due to:
- Severe weather
- Customs inspections
- High shipping volume
- Carrier delays
- Public holidays
We appreciate your patience should any delays arise.
Incorrect Shipping Information
Please ensure your shipping address is accurate before completing your purchase.
We are not responsible for delays or additional shipping charges resulting from incorrect or incomplete addresses provided by customers.
Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us as soon as possible.
Email: [email protected]
Our customer support team will work with you to resolve the issue promptly.