Customer satisfaction is important to us. If you are not completely satisfied with your purchase, we’re here to help.
For assistance, please contact us at [email protected] before returning any item.
Return Eligibility
You may request a return within 30 days of receiving your order.
To qualify for a return, items must:
- Be unused and in their original condition
- Be returned in the original packaging whenever possible
- Include all accessories or components received
- Not show signs of damage caused by misuse or improper handling
Returns requested after 30 days may not be accepted.
Non-Returnable Items
The following items cannot be returned unless they arrive damaged or defective:
- Personalized or custom-made wooden sculptures
- Clearance or final sale items
- Gift cards
- Products damaged through customer misuse
Damaged or Incorrect Items
Please inspect your order upon delivery.
If your item arrives:
- Damaged
- Defective
- Incorrect
- Missing parts
please contact us within 7 days of delivery.
Include:
- Your order number
- A description of the issue
- Clear photographs of the product and packaging
Our team will review your request and provide an appropriate solution.
Return Process
To begin a return:
- Contact us at [email protected]
- Wait for return authorization instructions.
- Carefully package the item.
- Ship the item to the return address provided by our customer service team.
Returns sent without prior authorization may experience processing delays.
Refunds
After receiving and inspecting your returned item, we will notify you of the refund status.
If approved, your refund will be issued to your original payment method.
Please allow 5–10 business days for the refund to appear, depending on your financial institution.
Return Shipping
If the return is due to:
- A damaged item
- A defective product
- An incorrect shipment
we will provide an appropriate solution, which may include covering return shipping costs where applicable.
For returns due to personal preference, customers are generally responsible for return shipping costs unless otherwise stated.
Original shipping charges are non-refundable once an order has been shipped.
Exchanges
We only replace items that are defective, damaged, or incorrectly shipped.
If you would like to exchange an eligible item, please contact us for assistance.
Order Cancellation
Orders may be canceled before they have been processed or shipped.
Once an order has been shipped, cancellation is no longer possible. You may request a return after delivery in accordance with this policy.
Contact Us
If you have any questions regarding returns or refunds, please contact us:
Customer Support Email: [email protected]